Right of withdrawal
If the order is not quite right, you can withdraw within 14 calendar days of receiving it. Submit the request from your account: choose the order and ask for a return or, if it has not shipped yet, a cancellation.
Request
Submit a withdrawal request
Sign in with the email used at checkout. You will receive a 6-digit code, then choose what to return or cancel.
This opens the orders page in your customer account.
14-day period
The period starts on the day you receive the products. Within those 14 days it is enough to tell us you want to withdraw. The products do not need to reach us within the same window.
How to submit a request
Use the button above, sign in, and open the order. If the products have already shipped, request a return. If the order has not left yet, you can cancel it from the same screen.
Once we approve the request, you will receive an email with shipping instructions.
Condition of products
Return products unused, in their original packaging, with all accessories. Matcha and other foods follow a hygiene rule: if the sealed pack is opened after delivery, it cannot be returned for health-protection reasons, unless it is defective.
Accessories that have been used and come into contact with food, such as a chasen, cannot be returned when they cannot safely go back on sale.
Refunds
After we receive and inspect the products, we refund the amount using the original payment method. Return shipping is yours to cover, unless the product is defective or we sent the wrong item.
Return address
Healing The Aura E.E.
Leoforos Kyprion Iroon 75
163 41 Ilioupoli
Greece
Do not send a parcel until the request is approved and you have received instructions.
Damaged or incorrect orders
If something arrived damaged, incomplete, or wrong, write to us at help@healingtheaura.com. We will look at it first, and return shipping is on us.